Resident FAQs

• Does ForeShore give tenants a copy of the rules and regulations of the community?

  Yes, when the lease is sent to you a copy of community rules and regulations or CCR’s are sent with the lease as an addendum, if applicable.

• Does ForeShore require Renter’s Insurance?

  Yes, all residential renters are required to have a renter’s insurance policy. The insurance shall provide appropriate personal property coverage and $300,000 of comprehensive personal liability coverage. The landlord and ForeShore LLC (PO Box 8, Bluffton, SC 29910) must be listed as additional insured. A copy of the declaration page must be provided to ForeShore before any keys will be dispersed.

• What do I do if I have a maintenance request?

  Unless there is an emergency (water or fire), please use the Tenant Portal to submit a maintenance request. We do not accept non-emergency maintenance requests via text or phone.

• What forms of payment do you require for the security deposit and first month’s rent?

  ForeShore requires certified funds for both the security deposit and the first month’s rent. Security deposit is due when the lease is executed. The first month’s rent is due the day the lease commences, but you may pay it early if you choose. The security deposit and rent payment must be separate checks.

• When I move out, what do I need to do to receive my security deposit back?

  We require the removal of all personal belongings, including trash. The house must be professionally cleaned thoroughly including floors, baseboards, trim, windows, doors, showers, tubs, toilets, lighting fixtures, blinds, counters, and the interior & exterior cabinets/ drawers/appliances. Garage floors must be swept. All carpets should be professionally cleaned, with the invoice submitted to ForeShore. Please log in to your Tenant Portal to view your lease document for a full list of cleaning and move-out responsibilities along with a list of our recommended vendors. You can download just the Move-Out Cleaning List portion to give to your cleaner as a guide. You must check behind your cleaner to verify all items are complete and contact them directly if you feel something is not adequately clean. ForeShore is not held liable for their work. If you are responsible for lawn maintenance, the grass and hedges need to be trimmed to a reasonable height and all planting beds should be free of weeds and debris.

• When should I connect the utilities?

  You must connect the electric/gas/water utilities prior to your move-in date, and a copy of the proof of service must be sent to your leasing agent prior to the lease commencement. If your lease starts on a weekend, please make arrangements to have the utilities connected by the Friday before your move-in date. Utility companies do not connect or make transfers on weekends. Water utilities take at least 3 business days to fully process, so do not wait until the last minute. Keys will not be dispensed without proof of all transfers. More information about local utility providers can be found under Resident Resources.

• Who is responsible for changing HVAC filters?

  Tenants are responsible for keeping the filters changed. We have added a filter delivery service to our Resident Benefits Package for your convenience. If an HVAC issue is determined by the technician to be the result of a lack of filter maintenance, the tenant will be responsible for paying the invoice for that visit. If you have a filter that must be changed on a vaulted ceiling, ForeShore will send a maintenance tech to change the filter. Many owners have a planned maintenance program set up with the vendor. In this scenario, the technician is responsible for supplying and changing the filters.

• What is the Resident Benefits Package?

  The Resident Benefits Package is a requirement for all ForeShore tenants. The program is an additional $25/month and allows tenants to pay rent online, submit maintenance requests and get air filters delivered to their front door every 60 days.

Emergency Preparedness

Individual landlords determine if, when, how, and by whom hurricane shutter installation will take place to avoid liability and potential property damage during the installation process. We provide updates and instructions via email to our residents during emergency situations, however, if you have any immediate questions please contact our maintenance department for assistance.

Please refer to local and state resources for a comprehensive guide to hurricane-related procedures, updates, checklists, evacuation routes, emergency contact information, and more.

• South Carolina
• Bluffton
• Hilton Head